Please read our refunds and cancellations policy carefully.
Cancellations/Amendments By You
If once the booking confirmation has been issued, you wish to change the numbers of persons in your group booking, transfer your break to another person, or cancel your break, the person who originally booked the break (the lead name) must notify us in writing by email, post or fax.
We may incur costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, and in these circumstances, you will be charged a cancellation fee. If you cancel your break or the number in your group booking reduces before the Balance Due Date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your break depending on the cancellation costs we incur to our suppliers and how close your cancellation is to your departure date. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid and will refund to you the difference (if any). Please contact us prior to confirming your break in order to find out your hotel or golf course’s specific cancellation policy. Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy you may be able to reclaim these charges.
All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. We will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that we receive 14 days’ notice prior to the departure date and that the person to whom you wish to transfer satisfies all the conditions of the break. We may require satisfactory evidence before agreeing to the transfer. In the event of any other amendments, you may be asked to pay an administration charge reflecting the costs we incur in making the amendment. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply.
Cancellations/Amendments By Us
Occasionally, we have to make changes to, and correct errors in, our correspondence and on our website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will not cancel your Tour booking after the Balance Due Date, except for reasons of force majeure (as defined in clause 15 below) or failure by you to pay the final balance by the Balance Due Date.
Most changes are minor and we will advise you of them at the earliest possible date. Occasionally, we have to make a “significant change” and we will tell you of any such change as soon as reasonably possible if there is time before departure. If we make a significant change or cancel your break, we will offer you the choice of the following options:-
- Accepting the changed arrangements; or
- Purchasing an alternative break from us. (In the case of a Tour booking, if available, we will offer you an alternative break of equivalent or higher standard for which you will not be asked to pay any more than the price of the original break. In the case of a Resort booking, you can choose any alternative break we are able to offer you, but you will pay the increase in cost if the replacement is advertised at a higher price than your original break. In both cases, if the alternative break is, in fact, cheaper than the original one, we will refund the price difference); or
- Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
In addition, if we have to make a significant change to or cancel your Tour booking, we will pay you compensation, if appropriate. However, compensation will not be payable and no liability beyond offering the above-mentioned choices is accepted where we are forced to make a change or cancel as a result of force majeure(as defined in clause 15 below) or if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time). No compensation will be payable in any circumstances if we change or cancel a Resort booking and any amendment or cancellation fees you incur in terms of other agreements you have made with other providers under separate contracts are not claimable from us.
If any air arrangements that form part of your booking with us are altered due to force majeure (as defined in clause 15 below), we reserve the right (where possible) to re-book you and any other members of your group on a suitable alternative flight or air carrier. We cannot guarantee that the routing or type of aircraft utilised will be the same as originally booked.
Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions.
In the event of delays to your transportation, the provision of refreshments is governed by the individual operator’s policy or in the case of flight delays, by European regulations.
We cannot accept liability for any delays due to arrangements you make for air travel or any other transportation not booked with us. any compensation that may be due from us shall be offset by Any payment that you receive from the airline or other third parties.
In these booking conditions, “force majeure” means any event which we or the supplier could not, even with all due care, foresee or forestall. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and all similar events outside our or our suppliers’ control.